We operate warehouses in the United States (for selected items) and China.
All orders are shipped only to the confirmed shipping address associated with your PayPal account. Please ensure your address details are accurate before completing your purchase.
Depending on product availability, your order may be shipped from either our U.S. warehouse or our China warehouse. The shipping origin will be determined based on current inventory status.
Satisfaction Commitment
We are committed to delivering a reliable and professional shopping experience.
If you place an order directly through OFFRAMP or an official OFFRAMP sales channel and encounter any issues, we will make every reasonable effort to assist and resolve the matter effectively.
If your purchase was made through an authorized OFFRAMP dealer, please contact the dealer directly for order support and after-sales service, as they are best equipped to assist you.
International Orders
Duties, Taxes & Customs Fees
Product prices and shipping fees displayed on our website do not include import duties, taxes, or any additional customs-related charges.
All applicable international duties, taxes, and customs clearance fees are the responsibility of the buyer and may be collected by local customs authorities or the carrier upon delivery.
We strongly recommend checking with your local customs office prior to placing an order to understand any potential charges that may apply to your shipment.
International Shipping Timeframes
All international orders are subject to customs clearance procedures, which may result in delivery delays.
Customs processing times vary by country and are beyond our control.
Shipping Address Confirmation
Please note that address changes after an order is placed can be complicated and may result in additional shipping costs or delivery delays.
To ensure successful delivery, customers are required to provide a valid, complete, and accurate shipping address and confirm all address details before the order is shipped.
General Shipping Information
We typically contact customers within 24–48 hours after an order is placed to confirm order details.
Our goal is to ship all orders as quickly and efficiently as possible.
To better serve customers worldwide, most products displayed on our website are in stock.
- In-stock items: Usually ship within 2 weeks
- Custom or made-to-order products: May require 4–6 weeks for production and processing before shipment
Actual shipping and delivery times may vary depending on several factors, including inventory availability, carrier scheduling, and production capacity.
If you have specific delivery requirements, we recommend contacting us prior to placing your order to confirm estimated timelines.
If your order is needed by a specific date, please reach out to the OFFRAMP customer service team in advance. We will do our best to determine whether your request can be accommodated.
Before shipment, an OFFRAMP representative will perform a final confirmation of the order contents and shipping address.
Once an order has been shipped, changes to the shipping address or order items are no longer possible.
Please note that third-party products (non-OFFRAMP branded items) may require longer processing and delivery times.
Shipping and delivery timelines for third-party products are determined by their respective suppliers or manufacturers, and OFFRAMP does not have direct control over their fulfillment schedules.
Shipping Methods
All international orders are shipped via ground, ocean freight, or air freight.
OFFRAMP reserves the right to select the shipping carrier based on the chosen shipping method and logistical requirements, regardless of the shipping option selected at checkout.
- If ground shipping is selected, ground transport will be used
- If air shipping is selected, air transport will be used
- The specific carrier (such as UPS, FedEx, or USPS) will be determined by OFFRAMP
If your delivery address requires a specific carrier (e.g., USPS or UPS), you must clearly indicate this in the order notes at checkout to ensure proper carrier selection.
Expedited Shipping
When expedited shipping is selected, please note that expedited service begins on the shipment date, not the order date.
Expedited shipping incurs additional charges, which will be clearly displayed at checkout.
Split Shipments
Orders that require multiple shipments or multiple packages due to size or weight may be subject to additional shipping charges.
Third-Party Logistics Addresses
Some customers may request delivery to a third-party logistics provider or freight forwarding address.
If you choose to ship to a third-party address, you do so at your own risk.
You must provide a complete and accurate final delivery address at checkout.
OFFRAMP will not modify shipping addresses or deliver orders to any address not listed on the original order.
Once shipment confirmation is received from the carrier, OFFRAMP is no longer responsible for the order or any subsequent issues.
Refused Deliveries
If a customer refuses delivery of an order (domestic or international), the customer is responsible for all incurred shipping costs.
Once the refused order is returned to OFFRAMP and inspected, a refund will be issued for the order amount minus all shipping costs, duties, taxes, and related fees.
Refunds will only be processed after the returned items are received by OFFRAMP.
OFFRAMP Return & Refund Policy
All returns require prior approval from OFFRAMP. Customers must contact our customer service team to request a Return Merchandise Authorization (RMA) and provide the reason for return.
Unauthorized returns will not be accepted.
General Return Requirements
- All returned items must include the original OFFRAMP invoice or order number
- Return eligibility is based on the date the product was received by the customer
Returns & Restocking Fees
- Unopened, new, and unused items returned within 7 days of delivery
→ Subject to a 15% restocking fee - Opened items returned within 7 days of delivery
→ Subject to a 25% restocking fee
Opened items require prior return authorization - Returns requested after 7 days will not be accepted
- Third-party (non-OFFRAMP branded) products
→ Must obtain manufacturer return authorization within 7 days of delivery
→ If approved, a 25% restocking fee will apply - Custom or made-to-order products are non-returnable, non-exchangeable, and non-refundable
Product Condition & Responsibility
- All products undergo professional inspection prior to shipment
- If a product is found to be defective due to force majeure or shipping-related issues, do not install or use the item
- Installed or used products are not eligible for return or exchange
- Customers are responsible for all risks and costs associated with returning products
- Damaged returned items will be inspected and may:
- Be rejected
- Or incur a repair/refurbishment fee of no less than 25%, depending on condition
Shipping Costs, Duties & Refunds
- All return shipping costs, duties, and related fees are the customer’s responsibility and will be deducted from the refund
- All returns are subject to inspection by the OFFRAMP Quality Control (QC) Department
- Products showing signs of misuse, abuse, modification, or improper installation are not eligible for return
Refund Process
- Approved refunds will be issued to the original payment method
- Refund processing typically takes 5–7 business days
- A confirmation email will be sent once the refund is processed
- If the refund does not appear within 5–7 days after confirmation, please contact your bank or credit card provider
- For refund-related issues, contact us at:
offramp_customs@yeah.net
Return Time Limit
- Any approved return that is not shipped back within 30 days after return shipping details are provided will be automatically canceled
Exchange Policy
Exchanges are only available for items that are unused, in original condition, and in original packaging, with a valid OFFRAMP invoice or order number.
- Depending on exchange value or currency fluctuations, refunds or additional charges may apply
- All shipping costs for exchanges are the customer’s responsibility
- OFFRAMP is not responsible for items that are lost, stolen, or damaged in transit
- For self-arranged returns valued over USD $100, customers are strongly advised to use a trackable and insured shipping service
- If exchanged items are returned in non-original condition, OFFRAMP reserves the right to charge restocking or refurbishment fees
OFFRAMP Warranty Policy
OFFRAMP provides a one (1) year limited warranty on all products found to be defective in workmanship, manufacturing quality, and/or materials.
Warranty Coverage
- The warranty period begins on the date the product is received by the original purchaser or installer
- A valid proof of purchase or receipt is required to process any warranty claim
- In certain cases, OFFRAMP may require documentation from a certified technician or professional installer
Warranty Exclusions
This warranty does not cover damage resulting from:
- Misuse, abuse, or improper installation
- Normal wear and tear
Limited Warranty for Anodized & Chrome Finishes
OFFRAMP warrants that all anodized or chrome-finished aluminum products, under normal use and proper maintenance, will be free from cracking, peeling, or significant fading for a period of one (1) year.
How to File a Warranty Claim
To initiate a warranty claim, please contact us at:
📧 offramp_customs@yeah.net
Include the following information:
- Order number
- Reason for the warranty claim
- Relevant photos or videos (if applicable)
OFFRAMP reserves the right to determine whether a replacement part or alternative remedy will be provided.
Important Warranty Notes
- This warranty does not cover costs associated with:
- Incorrect installation
- Shipping charges
- Duties or customs fees
- Labor costs
- Original product return is required before any replacement product is shipped
- All non-warranty returns must be:
- Unused and uninstalled
- In original packaging
Return Authorization (RMA) Requirement
- The Return Merchandise Authorization (RMA) number must be clearly marked on the outside of the return package
- Do not return any products without prior authorization, as unauthorized returns may result in delays or denial of warranty or return requests